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Free IVR Consult & Audit

Achieve the 7 Dimensions of an Optimized IVR Survey

Do you know how happy your customers are? Do you know what they’re thinking? IVR, automated phone interviews, can help you connect with your customers quickly and cost effectively.

Essential for marketing and CX professionals…  Survox’s free IVR Consult and Audit will show you how to optimize the effectiveness of your current—or new—IVR research initiatives. You’ll learn how Survox will partner with you to achieve the 7 Dimensions of an Optimized IVR Survey

  1. Optimize your IVR Questionnaire – ask the right questions in the right order
  2. Incorporate robust voice of the customer analysis via open-ended questions – capture genuine emotions and unique perspectives of your customers
  3. Seamlessly integrate data among enterprise systems – CRM, transactions, insights platforms and more
  4. Optimize quota setup and sample management – when it really matters what type of customers you need to survey, how many you need to reach and when
  5. Achieve more representative respondents – capture a true picture of your customer base
  6. Minimize respondent fatigue – avoid over-surveying and ensure a positive customer engagement
  7. Maximize response rates – how to target hard-to-reach respondents

The Optimized IVR Survey can transform your CX research to enable faster collection of higher quality data. Our IVR experts can show you how.

 

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